When you become aware of an issue/potential issue, you are immediately responsible for escalating to the relevant individual.
In the first instance, you must decide whether the issue is a learning & development issue or a deliverable/client issue.
If the former, continue to step 2a, if the latter, continue to Step 2b.
If it’s a learning & development issue, it must be shared with the relevant Line Manager. This is the end of this process.
If a deliverable or client issue, it must be shared with the respective Project Manager. Continue to Step 3.
The Project Manager should explore options to resolve or reduce the severity of the issue and consult with the Accountable Manager.
Depending on the severity the Accountable Manager may feel that it is necessary to inform the Client’s Consultant.
Take the necessary steps to reduce or resolve the issue as soon as possible.