About this process

  • Department: Client Delivery
  • Responsible: Accountable Manager
  • Accountable: Accountable ManagerBecky
  • Consult: Consultant
  • Inform: Delivery team, Operations Manager & Customer Relationship Manager
  • Date created: 10/01/2020
  • Date last updated: 10/01/2020

Step 1 of the process

Accountable Manager to complete the 'Campaign Centre process', obtaining approval internally and from the client.

Step 2 of the process

Accountable Manager to notify the Project Manager following the approval, so they can update the project management tool.

Skip this step if the Accountable Manager and the Project Manager role is fulfilled by the same person.

Step 4 of the process 

Project Manager to regularly check in with the client delivery team to ensure the deliverables are on track. Raising any issues to the Accountable Manager. 

Step 5 of the process

Client Delivery team to follow the relevant steps in the 'Client Strategy Cycle', updating the client delivery team during the Monday morning briefings. 

If there are any issues during the quarterly delivery phase, the 'Escalation process' must be followed.

Follow the 'Renewal/Exit process' before the final steps of the project.

Topics: Operations Processes