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How to Show Average Time to Close Deals by Pipeline

This HubSpot hack shows how to create a custom report to visualise the average time it takes to close deals, broken down by pipeline. It’s particularly useful for companies with multiple sales pipelines (e.g., sector-based or function-specific). The report uses HubSpot’s native "Days to Close" property and is quick to set up using the custom report builder.

Why It's Useful 

This report is ideal for companies with:

  • Multiple sales pipelines (e.g., sector-based like pharmaceutical, defense, or functional like sales vs. lettings)

  • Large volumes of deal data
  • A need to identify performance trends between different teams or sales strategies
A client asked: “Can we show average time to close deals by pipeline?”
The answer: Yes — and it’s easier than you might think using HubSpot’s standard reporting tools.

 

How to Implement It

  1. Go to the Report Builder

    • Navigate to Reports > Custom Report Builder

    • Select Deal-based report

  2. Add Key Properties as Filters & Data Points
    Use the following properties:

    • Days to Close (calculated property)

    • Pipeline

    • Time in Deal Stage

    • Create Date

       3.   Group by Pipeline
           Group deals by pipeline to compare the average time to close across different sales workflows.

 

         4.   Choose a Time Frequency

    • Select a time interval for viewing deal data over time (e.g., quarterly)

    • Avoid overly granular views like daily, unless working with large datasets

 

         5.   Use Averages (not Sum)
    • When using the Days to Close property, ensure you’re displaying the average, not the sum

    • This gives a clearer view of how long it typically takes to close deals per pipeline

Interpreting the Report

The report can help highlight performance differences:

  • Pipelines with longer average close times may signal issues like:

    • Poor lead quality

    • Lack of follow-up

    • Decision-makers going cold

    • Gaps in communication or sales enablement

This opens opportunities for sales training, process refinement, or better lead qualification.

 

Final Tip

Always double-check that “Days to Close” is set to Average in your visualisation — this ensures you're getting actionable insights, not misleading totals.

 

By Carl Griffiths