About our work
We’ve chosen not to work in any particular industry sector. Being in one sector tends to mean doing the same thing for a small variety of companies and that is not what BabelQuest is about. In fact, many ideas generated with our clients transfer very effectively from one sector to another.
What we do focus on is the B2B environment, where our team has a wealth of direct client-side experience to bring.
Starting from scratch
If you are new to inbound and HubSpot then welcome — you’ve made a great decision. We’d like to be the partner that helps you get from start to return-on-investment in the shortest possible time. We’ve helped dozens of clients start their inbound and HubSpot journeys and will provide you with not just the knowledge and experience but also the resources to get going quickly.
Making it work properly
Your organisation may have invested in HubSpot already but it has never really been embedded into the heart of your marketing, sales or service operations. A large percentage of our client base has come to us in the same situation so we understand where to look for quick wins and longer term gains.
Migrating from other platforms
You’ve done your best to make inbound work on another platform (or more commonly, a number of platforms taped together). You’ve now decided to move to an integrated HubSpot platform and reach that next step. HubSpot frequently refers us to companies with particularly complex migration requirements. Our Expert Practices team has worked with numerous companies to get moved across to HubSpot.
Getting the last ounce
HubSpot changes all the time and great new features can sometimes slip in unnoticed. As an Elite Solutions Partner we get to test those features, sometimes before beta release. So we’re always ready to help our clients get the very most out of HubSpot. In addition to that, our experience working with HubSpot users over multiple years means we know where to look to get the maximum benefit from the platform.
Our client services team delivers marketing support and programmes daily to a variety of organisations.
Some have no marketing team and we provide all digital marketing and inbound services.
Some have large marketing teams and we supply HubSpot and inbound expertise. In the middle, we support many companies with a single marketing resource whose role is to recruit and manage expert agencies to help deliver against their goals.
The relationship between your organisation and its customers is both core to your ongoing revenues and to the winning of new business through referrals and upsells/cross sells.
With HubSpot Service Hub, you can provide everyday ticketing capabilities and self-service functionality through chatbots and the Knowledge Base, all the while ensuring customers are happy with NPS surveys and questionnaires.
Connect it to the CRM, Marketing and Sales Hubs, and you create a powerful flywheel effect by removing the friction between functions.
Unlike the majority of HubSpot Solutions Partners who just work in marketing, we have sales process and sales alignment experts who work with sales and marketing teams to unlock the full potential of HubSpot’s Marketing and Sales Hubs.
Whether leads from marketing are disappearing into sales without feedback, or whether the sales team is looking for real productivity from the CRM and Sales Hub, we deliver innovative campaigns, content and processes to our clients. Dedicated training and coaching sessions are available to all members of your sales team.
For the Senior Executive Team
Where are my next customers coming from?
Which part of our marketing is working the hardest?
Are all our prospects being followed up effectively?
What is my return-on-investment from the sales and marketing budget?
Am I looking after my customers?
These are all questions that senior executives have asked us and HubSpot, together with inbound practices, can provide the answers because the platform not only helps deliver all key customer-facing services but reports on every interaction between your company, prospects and customers.
Awards for our work
Of the many awards we’re proud of, HubSpot’s Impact Awards best sum up what BabelQuest is all about.
This award acknowledges partners who have made a positive impact for a client by delivering exceptional HubSpot services. The case studies submitted for the award define the challenge, solution, results and impact.
Top 10 retention partner
HubSpot measures many aspects of its relationship with partners. BabelQuest is proudest of retaining a consistent “top 10 worldwide” position in terms of retained business. Keeping clients speaks to us of achieving successful growth and delivering a valued set of skills and experience, plus motivated professionals who have, in effect, become part of the client’s Delivery team.