This playbook will help you understand how to use HubSpot to:

• Identify customers that have a high upsell potential
• Give service reps the ability to effectively manage their named accounts with the Customer Success Workspace
• Help customers to get help when they need it, without creating additional work for your team, using chatbots, ticketing, and the knowledge base
• Use smart SLAs to define service expectations
• Incorporate AI into your customer service strategy

All of this is aimed at increasing revenue through customer growth.