Strategic Account Manager

The role

You sit at the intersection of commercial growth, client success and the HubSpot ecosystem. You operate with senior commercial gravitas - a peer to marketing and sales directors, with genuine credibility in front of CEOs and MDs.

You’ve carried and hit a commercial number at a senior level in a consultative B2B environment - services, agency or SaaS-partner. You may have done that as an account director, a sales director or a commercial marketing leader; what matters is that you think in terms of value-based selling, strategic account plans and long-term partnerships, not transactional deals.

You’ll own the commercial relationship with a defined set of our most strategic accounts - growing them, and freeing our Principal Consultants to focus on delivery. You’re self-directed, comfortable in the ambiguity of a scaling function, and as effective at driving a major account expansion as you are at spotting where the next opportunity sits.

What you'll be doing:

• Grow our strategic accounts. Own account expansion - new services, cross-sells and, where you’re the account owner, renewals - across a defined book of our most important clients.
• Own two revenue lines. Carry a target across both BabelQuest services (expansion and cross-sell of consulting and retained services) and HubSpot licences and subscriptions (new seats, tier upgrades, additional Hubs, credits), co-sold with HubSpot reps.
• Own the commercial relationship. Be the senior commercial point of contact so our Principal Consultants can stay focused on delivery - trusted by our technical teams as a peer, not tolerated as “sales.”
• Drive the HubSpot partnership. Manage the HubSpot relationship actively and lead co-selling to unlock enterprise opportunities.
• Run it commercially. Build robust account plans, forecast accurately and keep a clean pipeline, giving leadership the data to make commercial decisions.

What you'll bring:

• A commercial track record. You’ve carried and hit an expansion or account-growth number in a consultative B2B, agency or SaaS-partner environment - whether as an account director, sales director or commercial marketing leader.
• Commercial gravitas. You operate confidently as a peer to senior client leadership - CEOs, MDs, sales and marketing directors.
• Consultative discipline. Depth in value-based selling and strong qualification. Familiarity with MEDDICC or a similar framework is a plus, given our direction.
• RevOps and CRM literacy. Confident with pipeline management, accurate forecasting and executing strategic account plans.
• Consultant credibility. You earn the trust of technical Principal Consultants - valued as a strategic partner, not a salesperson passing through.
• Self-direction. Proactive and comfortable building structure in a scaling function.

HubSpot experience:

As a HubSpot Elite Solutions Partner, we need someone who can hit the ground running, so genuine HubSpot experience is a requirement, not a bonus.

What's in it for you:

The package is built to reward people who deliver - and to keep them here:

• Competitive base plus uncapped commission - your ceiling is set by your results, not a band.
• A clear path into senior sales or consulting as you grow.
• Genuinely flexible working - you choose when and where.
• Half a day a week (23 days a year) protected for training and professional development.
• 25 days' holiday, rising to 30 with service - plus unlimited unpaid holiday on top.
• A four-week paid sabbatical and a £2,000 bonus after every five years' service.
• £650 a year of flexible benefits to spend on what actually matters to you - from pet insurance to a cleaner.
• A team that works hard, holds each other accountable, and has a good time doing it.