A bit about me
I’ve been a HubSpot enthusiast since I became a customer in 2018. It all started when I implemented the platform, which facilitated the organisation I worked for at that time to grow, scale, and adapt. Since then, I’ve received a Champion User award; my previous company was in the top percentile of customers of many functionalities; I spoke at HubSpot’s GROW 2022 event, and I was a member of HubSpot’s Customer Advisory Board last year. I’m constantly impressed by the company’s commitment to continuous improvement.
Prior to BabelQuest, I worked in senior marketing and data roles in the B2B events and publishing industries. I have led the planning, development, and implementation of platforms, systems, and complex projects across multiple regions, balancing business and customer requirements, stakeholder buy-in and employee adoption, budgets, and revenue targets. During my career, I have developed, executed, and analysed marketing strategies across a broad spectrum of industries and managed the development of thought-leading and online communities and content. During my most recent experience as a Chief Data Officer, I developed and executed data-driven strategies that delivered significant business value.
I graduated from the University of Strathclyde with a master’s degree in marketing with distinction and earned a postgraduate Certificate in International Business Practice from the Mountbatten Institute in New York.
My life outside of work is full; I am based in the Cotswolds with a young family (two boys, a husband, and two dogs!), and I’m also involved in a couple of family businesses: pet food, wine, and olive oil (probably not two things included in the same sentence very often!).
About my role
As a Strategic Account Manager I am responsible for cultivating and maintaining long-term, trusted relationships with clients via a deep understanding of their business and people. I work to achieve set account objectives and suggest solutions and innovative ideas that quickly and effectively meet a client's needs, and handle complaints and problems. I also ensure client satisfaction and identify new opportunities to create increased results. I liaise between key customers and internal teams and identify and approach new potential strategic customers.
- Manage our key accounts portfolio
- Achieve assigned strategic account objectives
- Establish strong, long-term client relationships
- Communicate with major clients on a regular basis and respond to specific queries
- Suggest solutions and innovative ideas to meet client needs
- Handle complaints and problems in a timely and effective manner
- Act as the liaison between key customers and internal teams
- Identify and approach new potential strategic customers
- Monitor sales performance metrics
- Prepare monthly, quarterly and annual reports and forecasts
My HubSpot Credentials and Certifications
Take a look at my HubSpotConnect page to view my certifications.
What I love about BabelQuest
I had followed BabelQuest for a while before getting in touch - I was attracted by the people, company values, and by the fact that it is a growing business with big aspirations. Now that I’m part of BabelQuest, I love working with talented, like minded people who are driven, curious and passionate. Everyone is excited to share their knowledge and collaborate, to deliver the best for our clients, and that’s infectious!
I love platforms and technology, and how they can be used to grow business. My role at BabelQuest allows me to always be learning, to know the software inside out, and how it can be applied in real life most effectively. I also love working with people, and since BabelQuest is a top-tier partner, I am lucky enough to work with a wide variety of clients in different industries, and also with HubSpot Customer Success Managers, Channel Account Managers, Product Managers and Channel Consultants.