A bit about me

Key stats:
  • Years of HubSpot Experience: 6
  • Years of Working for a HubSpot Solutions Partner: 5
  • HubSpot Solutions Partner Tier: Elite
  • HubSpot Certifications held: 35/36
  • HubSpot Certified Trainer: Yes
  • HubSpot Impact Awards: 3
  • HubSot Advanced Implementation Certification: Yes
  • HubSpot portals I’ve worked in/on for clients: >100
  • HubSpot CRM Implementations 26
  • HubSpot CRM Rebuilds: 12
  • Hubs Implemented: Sales Starter/Pro/Enterprise, CRM Suite Starter/Pro/Enterprise
With 20 plus years experience in sales & sales management, my approach to implementing your HubSpot CRM is focussed on the most critical outcomes: User Adoption & Continuing Use, Data Quality & Reporting & Alignment across your teams.

I prioritise understanding your business processes, teams, data flow & reporting needs, recommending a CRM configuration that enables your teams to do their work faster & more efficiently.
Give me a HubSpot CRM that has been poorly implemented & neglected & I’m equally happy applying a similar process to understand what has gone wrong, rebuild the CRM and relaunch it in a way that makes it a valuable business asset.
If I don’t know the answer, I’m lucky to be surrounded by incredibly knowledgeable colleagues that I can bring in to help.
The other side of my work stems from my passion for sales & sales people & often works hand in hand with implementing HubSpot. Training people lights a fire in me and designing training programmes that both drive adoption of the HubSpot CRM and help teams to learn new skills is right in my wheelhouse.
I’ve won awards for my training programs in areas like Video in Sales & Sales Enablement & I always strive to drive award winning results for my clients.

Clients I've worked with

My Content

How HubSpot Sales Tools and Automation Help You Retain and Delight Your Customers

Discover eight HubSpot sales tools you can use to take the hard work out of sales and service to keep your customers happy and your renewals smooth.

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Custom Objects in HubSpot: an Introduction

HubSpot has just released custom objects, an enhanced way to define record types in your CRM. Find out what that could mean for you.

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HubSpot vs Salesforce: the Game Has Changed. Are You Playing to Win?

HubSpot has announced a game-changing set of upgrades to Sales Hub Enterprise. How does it compare to Salesforce and how will your organisation benefit?

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6 Ways Personalised Video Will Level Up Your Sales Team

There are loads of ways you can use personalised video as a powerful addition to your sales process. Best of all, getting started couldn't be simpler.

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Spotlight on Refract: Close More Deals Using AI Call Analysis and Coaching

Call coaching is the single most powerful weapon at the disposal of a sales manager. But why, and how can you use it to supercharge your sales team?

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HubSpot Sales Hub: Free, Starter, Pro or Enterprise? How to Decide What’s Right for Your Business

HubSpot Sales Hub will accelerate your sales cycles and help you close deals faster. But between Free, Starter, Pro and Enterprise, which do you need?

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Getting Started with ABM: a Guide to Account-based Marketing with HubSpot

Need help getting started with ABM? Our account-based marketing guide explains the approach, tools and HubSpot help available in 10 steps.

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How to Set Up Your Field Sales Team to Use Video in One Week (+ Free Coaching Call)

Discover the 5-day process we use to set up field sales teams with video. Read on to learn how in this tried and tested step-by-step guide.

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Contact Timelines, Email-Open Notifications, and Lead Visit Alerts: Ramp Up Your Sales with HubSpot's Free CRM

Learn how HubSpot’s free CRM can change you and your team’s life and ramp up your sales results with its handy features.

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Using the ‘Three-Sale-Sale’ Approach to Adopt Video Across Your Entire Sales Process

BabelQuest and Vidyard are presenting a joint webinar in December to introduce the ‘three-sale’ sale approach to adopting video internally. Read on for more.

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About my role

As an EP Consultant my days can be very different, one day I might be scoping the structure of a HubSport CRM with a client, the next I might be conducting a sales process workshop, the next I might be training a team or working out a strategy to maximise adoption of HubSpot across and organisation.

Reviews for my work

A 5 star service, babel quest will help you grow

Babel Quest have been working with VFE now for around one year and they have been great investment for us. Both the traffic to our website as well as the number of direct requests converting into business opportunities and sales has increased due to the excellent marketing content and social posts that babel quest have generated. If your are looking for a marketing company to help you grow your business then we would highly recommend them.

Adrian Goodbrand | Director of Sales and Marketing | Vacuum Furnace Engineering Ltd

Best Marketing We Have Ever Had!

BabelQuest have been absolutely fantastic to work with! Our marketing strategy and the content we are now putting out has gone from 0 to 100! And the resulting leads and new business speaks for itself! In the past year of working together we have built a great relationship with the BabelQuest team,excellently lead by Gemma and Bridget and backed up by fantastic resources in the shape of Gem, Tom and Chris! I look forward to continue to work with BabelQuest and continue to grow the VFE brand!

Slater Jinkinson | Head Of Sales at Vacuum Furnace Engineering Ltd Vacuum Furnace Engineering Ltd Loughborough University Greater Leicester A | Vacuum Furnace Engineering Ltd

New to BabelQuest and HubSpot

We have started our HubSpot journey through BabelQuest. The level of professionalism and flexible support though the sales and then onboarding process has been very impressive. We at VFE, are really looking forward to BabelQuest's support with unlocking VFE's growth potential - thank you so much.

David Byrne | CEO | Vacuum Furnace Engineering Ltd

VP, Global Digital Marketing

Working with Babel Quest has been incredible, they are an innovative and dynamic team who have helped us achieve several of our international marketing goals. Gem, Chris, Dan and Loren are very skilled in their areas and I can routinely count on them to deliver. I would certainly recommend Babel Quest!

Tigist Ketema | Vice President, Global Digital Marketing | COGENCY GLOBAL

Excellent system design and project management

We worked with Babelquest on an Enterprise environment for 20 schools within our group. Working directly with Eric, Gem and Chris. Excellent system design and project management throughout the entire process. Efficient team, excellent knowledge of HubSpot. Would highly recommend.

Liza Humphrey | Executive Director Global Admissions | GlobEducate

Great work from Chris

Chris was an expert in all things HubSpot and a really helpful first guide to outbound sales. He navigated our confusing internal structure and different levels of team experience with patience and understanding. His support spanned from highly technical reporting setup, to strategic direction, all in all filling in perfectly where we needed help.

Leonor Jennings | Managing Partner | Brainlabs

Service excellence, consistently

It is a pleasure to deal with Eleni, Gem, Chris and the team. Their energy and enthusiasm is impressive. They are always approachable and react very quickly to our requests - going that extra mile, without question. They are genuinely passionate about helping us to achieve the very best results with our in-bound marketing. With BQ as a partner, we are in experienced and reliable hands.

Rebecca Christiansen | Senior Corporate Account & Customer Relations Manager | Infospectrum ltd


I cant thanks these guys enough. At first glance i had no idea how to use the system but after 2 meetings with Chris i am well on my way to being a seasoned pro. As a tradesman i have no idea about CRM systems and tech but Chris and the team have been very helpful and made it easy for me to understand the transition has been very smooth. Thanks Guys

Byron Morris | Business Owner & Gas Engineer | SureGas Boiler Repairs

Great HubSpot Partner

Working with Chris and the team has been insightful, I couldn't recommend Chris anymore, the extra mile is always given.

Christopher Starkie | Marketing Executive | Gofor Finance Ltd

If carlsberg made inbound marketers....

Eric and Chris are incredibly enthusiastic about what they do and their knowledge and experience really shines through. They seem to know just how to utilise the tools and skills they have to help make you be the best you can be.

Sam Jones | |

My HubSpot Credentials and Certifications

What I love about BabelQuest

Supportive leadership, working with a team of like minded people. Getting the best possible results from our clients.

The flexibility to work around my family commitments. Constant innovation and excitement.

Start your journey with BabelQuest

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