Gem Rugg-Gunn

The Success department is new, but we've got big ambitions and what we do is really just an extension of what BabelQuest has been doing well for years. I manage a team that covers a range of activities week-to-week:

- Running onboarding sessions for clients new to HubSpot, getting them up to speed and using the tool

- Our Support Contracts allow clients access to our experts by submitting a ticket. We answer all kinds of queries from scoping out something new, to fixing broken workflows or even having a 1-2-1 call to come up with ways HubSpot can help solve a specific question.

- An Account Manager from Success is allocated to every active and non-active client to make sure that we're always helping them to use HubSpot in the best way for them, to help hit their goals. 

- We run monthly product update webinars, specific topic sessions and send out regular newsletters to keep everyone up to date on all things HubSpot.

Working at BabelQuest means that I’m always learning. I get to work on a wide array of clients, doing a whole range of different types of things daily. I’ve been lucky enough to be able to learn HubSpot from the ground up, not just because I’ve worked here throughout its growth from marketing software to CRM platform, but also because I’m given so many opportunities to push it to its limits, speak to product managers, play with beta functionality, find ways to make things work and genuinely know it inside out. Having that freedom means you can fail fast and keep trying until you find solutions.

Not only that, but the culture at BabelQuest is great - I feel trusted to get on with my work and supported by great colleagues and management when I need to bounce ideas around or solve a particularly difficult problem. I am part of a fantastic team of experts who inspire me and help me to feel excited about the work we’re doing every day. I also love the fact that I lead a team which effectively becomes part of a client's team as they go through their journey with HubSpot.