
Head of Success at BabelQuest
I’ve worked at BabelQuest for over 7 years now, starting out as an Inbound Marketer, then a Strategist and then moving into our Expert Practices team when it was established. I spent time there working as a HubSpot Platform Consultant, helping clients to scope, build and maintain their HubSpot portal, this ranged from straightforward set-ups to complex configurations or fixes to previously over-engineered portals. I now head up our Success team, overseeing our HubSpot Onboarding and Support Contract Services continuing my love of helping clients to really get HubSpot working for them.
I’ll happily term myself as a HubSpot nerd who gets genuinely excited at new product updates and I specialise in HubSpot as a platform, plus reporting, data and automation. I also have a particular interest in Revenue Operations and in 2020 graduated with an MBA from Oxford Brookes having written my final dissertation on this.
Client's I've worked with
My Posts and Articles
About my role
The Success department is new, but we've got big ambitions and what we do is really just an extension of what BabelQuest has been doing well for years. I manage a team that covers a range of activities week-to-week:
- Running onboarding sessions for clients new to HubSpot, getting them up to speed and using the tool
- Our Support Contracts allow clients access to our experts by submitting a ticket. We answer all kinds of queries from scoping out something new, to fixing broken workflows or even having a 1-2-1 call to come up with ways HubSpot can help solve a specific question.
- An Account Manager from Success is allocated to every active and non-active client to make sure that we're always helping them to use HubSpot in the best way for them, to help hit their goals.
- We run monthly product update webinars, specific topic sessions and send out regular newsletters to keep everyone up to date on all things HubSpot.
Reviews for my work
"Excellent partner for support with scaling your HubSpot Environment"
Gem was excellent at helping us review our existing HubSpot Environment to see where there were gaps, as well as helping onboard multiple departments in our company on the functionality of HubSpot. I would definitely recommend BabelQuest for any company ...

"Reliable - Trustworthy - Proffesional"
I thought it would be fair to take a few minutes to feedback on my recent experience with Babelquest. Since we started working with Gem, it has been a bless and it has reminded me why I have decided to choose Babelquest in the first instance for HubSpot ...

"Excellent service"
Gem has been excellent throughout the entire process, and I couldn’t be happier with BabelQuest’s support so far.

"A 5 star service, babel quest will help you grow"
Babel Quest have been working with VFE now for around one year and they have been great investment for us. Both the traffic to our website as well as the number of direct requests converting into business opportunities and sales has increased due to the ...

"Excellent product knowledge and guidance all through our CRM project"
After talking to a few providers of HubSpot we settled on using Babelquest as their enthusiasm for the product was clear to see. At every stage from initial concept, through workshop and design they have been such a key part of our project and provided ...

"Best Marketing We Have Ever Had!"
BabelQuest have been absolutely fantastic to work with! Our marketing strategy and the content we are now putting out has gone from 0 to 100! And the resulting leads and new business speaks for itself! In the past year of working together we have built a ...

"A great team to work with"
I've been working with BQ throughout 2021, having started the conversation in the summer of 2020. From the very start I have found their team to be extremely diligent and professional. I'd recommend BQ to any company looking to on-board HubSpot solutions

"New to BabelQuest and HubSpot"
We have started our HubSpot journey through BabelQuest. The level of professionalism and flexible support though the sales and then onboarding process has been very impressive. We at VFE, are really looking forward to BabelQuest's support with unlocking ...

My HubSpot Credentials and Certifications
Take a look at my HubSpotConnect page to view my certifications.

What I love about BabelQuest
Working at BabelQuest means that I’m always learning. I get to work on a wide array of clients, doing a whole range of different types of things daily. I’ve been lucky enough to be able to learn HubSpot from the ground up, not just because I’ve worked here throughout its growth from marketing software to CRM platform, but also because I’m given so many opportunities to push it to its limits, speak to product managers, play with beta functionality, find ways to make things work and genuinely know it inside out. Having that freedom means you can fail fast and keep trying until you find solutions.
Not only that, but the culture at BabelQuest is great - I feel trusted to get on with my work and supported by great colleagues and management when I need to bounce ideas around or solve a particularly difficult problem. I am part of a fantastic team of experts who inspire me and help me to feel excited about the work we’re doing every day. I also love the fact that I lead a team which effectively becomes part of a client's team as they go through their journey with HubSpot.
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