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A bit about me

Gem Rugg-Gunn

Head of Success at BabelQuest

I’ve worked at BabelQuest for over 7 years now, starting out as an Inbound Marketer, then a Strategist and then moving into our Expert Practices team when it was established. I spent time there working as a HubSpot Platform Consultant, helping clients to scope, build and maintain their HubSpot portal, this ranged from straightforward set-ups to complex configurations or fixes to previously over-engineered portals. I now head up our Success team, overseeing our HubSpot Onboarding and Support Contract Services continuing my love of helping clients to really get HubSpot working for them.

I’ll happily term myself as a HubSpot nerd who gets genuinely excited at new product updates and I specialise in HubSpot as a platform, plus reporting, data and automation. I also have a particular interest in Revenue Operations and in 2020 graduated with an MBA from Oxford Brookes having written my final dissertation on this.

Collaborations

Client's I've worked with

  • GlobeEducate logo
  • TCM logo
  • CEG Digital logo
  • ISTARI logo
  • LAN3  logo

About my role

The Success department is new, but we've got big ambitions and what we do is really just an extension of what BabelQuest has been doing well for years. I manage a team that covers a range of activities week-to-week:

- Running onboarding sessions for clients new to HubSpot, getting them up to speed and using the tool

- Our Support Contracts allow clients access to our experts by submitting a ticket. We answer all kinds of queries from scoping out something new, to fixing broken workflows or even having a 1-2-1 call to come up with ways HubSpot can help solve a specific question.

- An Account Manager from Success is allocated to every active and non-active client to make sure that we're always helping them to use HubSpot in the best way for them, to help hit their goals. 

- We run monthly product update webinars, specific topic sessions and send out regular newsletters to keep everyone up to date on all things HubSpot.

Testimonials

Reviews for my work

Showcasing My Proficiency

My HubSpot Credentials and Certifications

Take a look at my HubSpotConnect page to view my certifications.

What I love about BabelQuest

Working at BabelQuest means that I’m always learning. I get to work on a wide array of clients, doing a whole range of different types of things daily. I’ve been lucky enough to be able to learn HubSpot from the ground up, not just because I’ve worked here throughout its growth from marketing software to CRM platform, but also because I’m given so many opportunities to push it to its limits, speak to product managers, play with beta functionality, find ways to make things work and genuinely know it inside out. Having that freedom means you can fail fast and keep trying until you find solutions.

Not only that, but the culture at BabelQuest is great - I feel trusted to get on with my work and supported by great colleagues and management when I need to bounce ideas around or solve a particularly difficult problem. I am part of a fantastic team of experts who inspire me and help me to feel excited about the work we’re doing every day. I also love the fact that I lead a team which effectively becomes part of a client's team as they go through their journey with HubSpot.

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