Job Vacancy: Account Manager - Agency Team

What you'll be responsible for:

• Building and maintaining strong relationships with multiple clients
• Leading the communication with multiple clients and internal stakeholders
• Leading client meetings and providing status updates
• Project Management of marketing deliverables, ensuring tasks are completed on time and within budgeted timeframes
• Working with the Strategists, Marketers and Copywriters to ensure all deliverables are of a high standard 
• Managing the sign-off process with the client
• Creating SOWs for Projects 
• Client satisfaction: Sending and reporting on NPS and CSAT scores
• Updating Accelo, our project management system
• Maintaining the client’s record in HubSpot 
• Spotting growth opportunities and driving them forward
• Continuously looking for areas of improvement to our processes, systems and ways of working
• Contributing to the BabelQuest blog and social media profiles 

Who you are:

• You’re passionate about building and maintaining client relationships
• You’ve got strong communication skills
• You have excellent communication skills (both written and verbal) to work as an integral part of the internal teams and with external partners
• You have a solutions focussed approach
• You’re assertive and well-organised and can easily jump between clients 
• You’re from an agency background and have previously worked in account management
• You understand the fundamentals of digital marketing
• You’re commercially aware and focussed on the bottom line of your client
• You have a strong work ethic with a positive and passionate attitude

Why you'll love working here:

• We truly want to do more for our people so you’ll join a team of like-minded individuals with a focus on culture, hard work, having fun, transparency, openness, and enthusiasm
• Flexible working where you choose when and where you work
• ½ a day per week for training and professional development to support a clear career path
• 25 days holiday, which increases with time to 30 days
• 4 weeks paid sabbatical leave with £2K bonus after every 5 years’ service
• Unlimited unpaid holiday
• Really flexible benefits where you can choose anything from a cleaner to your pet insurance
• Employee referral scheme
• Employee of the Month awards
• Location: Hybrid (remote/office-based)
• Job type: full-time, permanent
• Salary: up to £30,000 per annum

What's next

If this sounds like you and you’re ready for a challenge, then you’ll fit right in. Apply today!

No agencies please.