a standardised service approach
Define the service channels that matter most to your customers and implement them across your organisation using HubSpot Service Hub. Meet the service standards today’s customers have come to expect and win repeat business from customers who genuinely love buying from you.
Consistency is key, but getting there isn’t always easy. We’ll work with you to define and set up the right channels for your customers, so wherever they are and whenever they need you, you’re there to help them.
answers to customer queries before they ask
Save hours every week by compiling your customers’ most frequently asked questions into a knowledge base full of helpful information. Answer your customers’ queries without them ever having to reach out to you and show them that you understand them better than any of your competitors.
Service content can be challenging to get right, so leave it in our hands. We’ll find out what it is that’s keeping your customers up at night and build up a bank of educational articles that offer the answers they’re looking for.
automatic routing of incoming conversions to the right people
Never miss a customer again with HubSpot Service Hub’s conversation routing, which will automatically pick up and direct incoming communications to the relevant person. Satisfy every caller, every time, and build up an unparalleled reputation for exceptional customer service.
We’ll set everything up for you, so you can get on with the day-to-day tasks of growing your business, confident that your customers are in safe hands.
good service by starting with great strategy
Customer expectations are constantly evolving. Identifying the moments of truth across your customers’ lifecycle is key to understanding what matters to them and how to delight them. There’s a strategy to customer service.
Over the course of several workshops, we’ll uncover who your customers are and how to deliver a winning customer service strategy that exceeds their expectations, turning your customers from one-off buyers into long-term brand advocates.
Our HubSpot Service Hub Services
The services we provide will depend on your current customer service challenges and goals, which we will uncover in the Inbound Strategy Planning and architecture phases. But, we know it’s useful for you to get an idea of the types of activities that we could deliver, so here are some examples:
- Implementation and onboarding of HubSpot Service Hub
- Knowledge base build and content creation
- Chatbot implementation
- NPS survey build and send